"Supplying the best with the best since 1989"
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"Supplying the best with the best since 1989"
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1.)
ORDERS CANNOT BE
PROCESSED WITHOUT AN OPEN WHOLESALE ACCOUNT – WE DO NOT CURRENTLY OFFER
“CASH & CARRY” SALES. 2.)
FIRST ORDERS ON ALL
NEW ACCOUNTS IS C.O.D. 3.)
ORDERS WILL BE SENT
C.O.D. UNTIL CREDIT IS APPROVED. THEREAFTER, ALL INVOICES ARE DUE WITHIN 20
DAYS OF INVOICE DATE.
4.)
ACCOUNTS MAY BE
PLACED ON HOLD IF CUSTOMER FAILS TO PAY WITHIN THE STATED TERMS (20 DAYS).
CONTINUED LATE PAYMENTS WILL RESULT IN ACCOUNT BEING REVERTED TO C.O.D. STATUS. 5.)
DELINQUENT INVOICES
ARE SUBJECT TO A FINANCE CHARGE OF 1.5% PER MONTH (18% APR).
6.)
IF IT BECOMES
NECESSARY TO TAKE LEGAL ACTION FOR THE COLLECTION OF ANY PAST DUE INVOICE(S),
CUSTOMER AGREES TO BEAR ALL COLLECTION AND COURT FEES INCLUDING ATTORNEY FEES OF
25% OF THE UNPAID BALANCE OWED. 7.)
INVOICE DEDUCTIONS:
PLEASE DO NOT TAKE DEDUCTIONS FROM INVOICES.
CREDIT MEMOS FOR ITEMS REFUSED AND/OR RETURNED WILL BE PROCESSED WITH 24
HOURS OF RETURN PENDING APPROVAL.
CREDIT MEMOS ARE USUALLY FAXED OR EMAILED.
PLEASE APPLY CREDIT MEMOS TO CORRESPONDING INVOICES WHERE APPLICABLE. 8.)
RETURN
AUTHORIZATIONS: ALL REQUESTS FOR RETURNS MUST BE MADE WITHIN 48 HOURS OF RECEIPT
OF GOODS.
ITEMS MUST BE RETURNED IN THE SAME CONDITION IN WHICH THEY WERE
DELIVERED. OPENED/DAMAGED ITEMS WILL BE SUBJECT TO A RESTOCKING FEE OR MAY BE
REFUSED (AND RETURNED TO CUSTOMER) IF PRODUCT IS NOT RESELLABLE. DRIVERS CAN
ONLY ACCEPT RETURNS FOR ITEMS PREVIOUSLY DELIVERED IF THEY HAVE PRIOR
AUTHORIZATION FROM OUR OFFICE. 9.)
ANY CLAIMS FOR
DAMAGED / DEFECTIVE GOODS DELIVERED BY US MUST BE MADE WITHIN 48 HOURS OF
DELIVERY.
CLAIMS FOR DAMAGED / DEFECTIVE GOODS DELIVERED BY A FREIGHT COMPANY (I.E.
FEDEX, UPS, ETC) MUST BE FILED DIRECTLY WITH THE APPROPRIATE CARRIER.
DELIVERY
/ SHIPPING / WILL-CALL TERMS: 1.)
MINIMUM
ORDER: Our
minimum order is $250. Orders under
$250, but over $200 will be assessed a $5 delivery fee.
Orders under $200 cannot be delivered. 2.)
DELIVERY
TIMES: We
do not offer time-specific deliveries. We
will do our best to accommodate special requests, however we cannot guarantee
the arrival time of any delivery so please plan accordingly. 3.)
ORDER
CUT-OFF TIME: 4 PM Due
to the special care and preparation time that is required for many of the
products that we sell and in order to help ensure the accuracy & quality of
each product delivered our order cut-off time is 4 PM.
In addition to allowing us the necessary time to prepare the orders,
placing your order by 4 PM allows us to personally go over your order with you,
make product recommendations & inform you of any shortages, problems, etc.
4.)
WILL-CALL:
We
kindly ask that you please place orders for will-call a minimum of 2 hours prior
to your desired pickup time. Our
minimum order for will-calls is $150. 5.)
SHIPPED
ORDERS:
Orders
shipped (by a freight carrier or freight forwarder) require a minimum of 48
hours notice.
HOURS OF OPERATION
OFFICE
HOURS MONDAY
- THURSDAY:
8:30 AM - 5:30 PM FRIDAY:
8:30 AM – 3 PM CLOSED
DAILY: 12 PM – 1 PM WILL-CALL
HOURS MONDAY
- THURSDAY:
7:30 AM - 4:30 PM FRIDAY:
7:30 AM - 3:00 PM CLOSED
DAILY: 12 PM – 1 PM DELIVERY
DAYS MONDAY
- FRIDAY ORDER
CUT-OFF TIME 4
PM
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HOME SEARCH EMAILTEL: 626.570.6900 FAX: 626.570.6999
Send mail
to info@gourmetimports.com with
questions or comments about this web site.
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